FAQ's
Frequently Asked Questions
Are your padlocks authentic?
Each of my padlocks go through careful analysis to ensure authentication. Sometimes the logo size, placement, shape are different and these padlocks are not sold. If you have any questions or issues, please contact us on our contact page.
Can I return my order?
To ensure you feel confident in buying with us, you may request for a refund within 10 days of the delivery date. Anything beyond the 11th day will not be accepted. Once a returned order has been successfully delivered back to us and in the same condition, we will issue you a refund. Customers will need to pay for the return shipping label.
When will my order be shipped?
Please allow 1 - 3 days for your order to be shipped. Orders will be shipped through USPS with standard rates.